Registrar Review
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October 12,2001

    A Review of Popular Domain Registrars

    A good registrar is essential for having a domain name that is simple to maintain and is cost effective.  This review will focus on the following areas: Cost, Features, Ease of Use, Privacy, WHOIS practices, Speed, and the overall picture.  Each feature will be rated on a scale of 1 to 10. With 10 being the highest.
 

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Verisign / Network Solutions
-  Verisign is the world's worst registrar. Ask anyone else (that doesn't work for them, and who has used another registrar) and they will tell you the same thing.  When InterNIC dispersed many years ago the remains were called Network Solutions.  Then recently NetSol was bought by Verisign.  The name has changed twice, but nothing else has.  They still have the same archaic practices as they did in 1985 when the DNS (Name Based) Internet was created.

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Price -- $35 - It just isn't worth it.  When you register with Verisign you get the domain and only the domain.  Many other registrars charge less and you get more.  [NS] (Non-Scaleable)

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Features -- What features?  There are no features that come with your domain, unless you consider the chronic headache you get from having to deal with Verisign a feature.  [5]

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Ease of Use -- Unless you are a new customer, you are stuck with having to submit changes by e-mail, which is annoying and isn't very user friendly.  The new domains come with a slightly better user interface format for domain management.  [5]

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Privacy -- If I didn't know any better, I would think that Verisign sales its customer's e-mail addresses, if I didn't know any better.  If you use a traceable e-mail address (like Verisign@C-M-K.com) to register a domain, and only use the address for that then you will likely still receive SPAM through that address. Since I cannot prove that they sale the addresses, I will not take off points for that.  Verisign has had no major break-ins to their system, making their privacy and security very good.  [8]

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Tech Support -- Say hello to the wall and about 10-15 minutes of crappy classical or opera music while you wait on hold, and you may even end up paying for it.  Almost anytime you need to call Verisign's support department you will be put on hold.  Verisign does not make its toll-free support line very well known, and most people end up having to call a non-free number in Herndon, VA for support.  Their e-mail support will either take several days to respond or they may never respond. [1] (Absolutely pathetic)

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WHOIS Practices -- As stated in the registrar agreement with ICANN, Verisign has to allow access to its WHOIS directory.  Unlike some registrars, Verisign allows people to request Bulk WHOIS output for the purpose of "research" and "information".  The bulk output contains all of the information of the WHOIS database for a majority of Internet domains. This and other practices like it are probably what is used to create those SPAM databases that many of Verisign's users get added to. [2]

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Speed -- A Verisign domain name take between 48 and 72 hours to come online, a little slower than some registrars. [7]

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Overall picture -- the overall picture is that Verisign's registration practices are less than satisfactory, for this, I am giving them a final score of 5.  This score represents that they can maintain a WHOIS database, Register domain names, and keep their systems relatively secure.  It also represents that I and other users get "mysteriously" added to SPAM lists by some method of Verisign, and Verisign has no clue about current price trends on the Internet. [5]

    note: my opinions about Verisign are slightly biased based on my previous experiences with them

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ENOM - Enom is a fine example of a good registrar, but with a few questionable things in its past.

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Price -- $30.  Paying ENOM $30 may not seem much different than paying Verisign $35, but it is.  ENOM offers its registrants a lot more features than other registrars, and the tech support is world-class.

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Features -- WOW!  Their service comes fully loaded.  You get the domain and everything else too.  Here are the basics:  The Domain, Web-Based management, DNS Servers, e-mail hosting, and a lot more.  The web-based management is the best.  It explains everything that may not be easily understandable, unless you are a network administrator.  When you register a domain with them, they will use your default DNS servers, or they will use theirs if you don't have a default set.  Once your domain is registered it easy to start using your domain for e-mail, it comes with a built in e-mail forwarding and/or web mail system. [10]

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Ease of Use -- web-based system, self update one domain's contact info, and you can have it to go to all others or just a few, however you want it.  Sometimes the pages may become hard to understand, but for the most part it is very user friendly.  [9]

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Privacy -- The one area where they lack a little.  The one bad thing about their system is that after you log in, you are logged in until you log out.  Be careful about using public systems to access their pages.  If you do not log out, the next person to use a public system will be able to go into your account management, change your settings, and register domains using your credit card. Other than the obvious things, ENOM seems to have tight security.  I have never had any issues with my data hoping from their systems onto someone else's.  [8] (I know they can do better)

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Tech Support -- If you call them, you have to pay, but to call them you have to locate the number.  I have only had to call their support once, and I had to go to their WHOIS file to find the number.  When I called, I had almost no wait time.  Their e-mail support is great.  A single e-mail to Info@ENOM.com normally fixes most problems in 24-48 hours.  If issues about the company in general arise, you can e-mail their VP and he will actually respond, unlike most companies. [8]

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WHOIS Practices -- ENOM doesn't over-represent their WHOIS data, but it can be accessed when needed. [10]

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Speed -- ENOM can normally have a domain online in 24-48 hours in .COM, .NET, and .ORG.  ENOM can have a .INFO domain up and running in less than 5 minutes. [10]

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Overall Picture -- Superior quality in a registrar.  Fast, friendly, simple, and loaded with features.  Everything a registrar should be and more. [9]
 

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GoDaddy - funny name for a registrar, but they are really good.

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Price -- $8.95 - Very low price. [10

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Features -- bare minimums.  Just the domain. You CAN get web mail, DNS, web hosting and all of the extras for an additional fee. Everything you need, nothing you don't [9]

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Ease of Use -- Web based interface.  Ability to add ALL of the extra features you may need and manage them from the same interface as the domain. [10]

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Privacy -- Very secure, they don't even log your credit card information. [10]

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Tech Support -- Toll-free tech support is available for $6.95 per issue. Free web-based support is available, and it takes less than 24 hours to get a response from it. [9]

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WHOIS Practices -- Ummm,  What WHOIS?  GoDaddy maintains a WHOIS database, as it is required to, however it is very hidden.  When you do finally find the WHOIS access point, you must enter a password (that is displayed on screen) to actually get the information. Doing this makes their WHOIS database "bot-proof" which protects your data.

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Speed - registrations are normally done in 12-24 hours.   [9]

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Overall Picture -- Perfect registrar if you want low-cost domain registration with none of the frills and extras. [9]

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 Dallas Domains - not yet evaluated

Register.com - not yet evaluated

Microsoft (bCentral/MSN) - not yet evaluated

I plan to evaluate a lot more registrars in the future.  I will update and repost this page when I do.

Related Links
http://www.netsol.com (Verisign)
http://www.ENOM.com (ENOM)
http://www.GoDaddy.com (GoDaddy)

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 Curtis M. Kularski
techpage@curtis.kularski.us
http://Curtis-M-Kularski.info